Why a great Customer Engagement Tool is non-negotiable.
“Companies aren’t just competing with rivals; they are competing with every experience a customer has ever had” - Dan Gingiss, CX Expert
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Enhancing Customer Satisfaction and Loyalty
We empower good experiences to boost into great engagement and stand guard between bad experiences to outburst on online reviews.
Our automated and very smart conversation mechanisms on instagram, whatsapp and facebook is reimagining feedback collector and personal virtual assistants.
With real time alerting, predefined query resolutions we make your customers feel truly heard! And make business owner's life easier.
"59% of U.S. shoppers remain loyal to brands that engage them meaningfully." Acquia research
Leveraging Data for Improved Decision-Making
As easy going those conversations sound in the front, behind the curtains we have beautifully complex algorithms tirelessly building you real time metrics of how your business is doing in detail.
With trends monitoring and AI generated insights you will be extremely well equipped to make the right decisions which are already approved by your customers.
"Get easy to read metrics and trends monitor, no training required"
"Custom tailoring for everything from conversations to AI generated reviews"
Personalizing Marketing Efforts : Know thy customers!
With each individual conversation we evolve so much so that we can make customers feel more and more like talking to a friend. You can directly get your marketing delivered to the customer's DM in a less non intrusive but targeted way, no more expensive ads that barely get noticed.
User Generated Content is the new surefire success guarantor online. Tagging you Social media posts, reviews, getting comments and referrals all of this is a gateway for you to run personalized and inexpensive marketing.
Engaged customers often become brand ambassadors, sharing their positive experiences both online and offline. We boast upto 70% of ad improvement by linking the customer persona into your ads.
"The Bottom Line: Investing in a customer engagement tool isn't an expense—it's a revenue multiplier. From boosting lifetime customer value to mitigating reputational risks, the ROI is irrefutable. "